A dispatch management system is a comprehensive program designed to help you better manage your business, allowing you to handle everything from client accounts to drivers and even affiliate networks. A feature list that goes beyond what you'd expect from a DMS (dispatch management system). Below are all the DMS features explained in detail.
Customer Account ManagementPlatform with the ability to allocate customer accounts or users to specific services –such as Standard, Executive, and VIP, to prevent bookings outside of the available services. You can limit drivers from working on specific consumer accounts by grading customer accounts linked directly to the scoring on the driver profile.
- Customer Reference Capture
- Customer Account Bookers
- Communication Preferences
- Booking and Dispatch Options
- Web Plugin and Passenger App Commands
- Financial and Billing
- Legal and Compliance
- Meeting Boards
Service Type ManagementIt gives you a platform to add short and long descriptions to each vehicle type. You can set pricing plans for a vehicle type as distance only, time (hourly hire), or a combination of time and distance. Other features:
- Ability to dispatch vehicles sooner than others by adding a variable value to the SmartDispatch™ algorithm. As the owner, you can set pricing plans for a vehicle type as distance only, time (hourly hire), or a combination of time and distance.
- It also allows you to set the vehicle as a rideshare vehicle and sell individual seats (The pricing matrix supports per seat pricing). You can set times of day when bookings cannot be made online or through mobile passenger apps.
- And to understand all the aspects of Service Type Pricing, click here.
Fleet Asset ManagementThis feature enables your fleet business to manage their assets with each. Below are the components responsible: It is a complete document management suite for each vehicle. Also, it assigns expiry dates to the vehicle's operating permits. Initially, when a vehicle gets added to the platform, it is validated. And not just that, the software can assign a vehicle to perform a different service type; for example, a standard MPV/people mover can perform rides where a standard saloon is requested but cannot complete rides where a VIP saloon is requested.
Driver ManagementComplete document handling suite; everything related to the drivers. And the other features include: A driver platform with a complete profile and rides management capabilities. It assigns expiration dates to the driver's operating permits. The platform also has an Internal rating process built into the SmartDispatchTM algorithm to ensure that clients are assigned to the best driver first (optional setting). The system offers drivers the closest rides scheduled for tomorrow morning based on their home address, allowing them to self-assign (optional). Owners can set the maximum working hours to keep drivers from operating too long and endangering public safety. You can add an affiliate to your instance, then add a driver and attach that driver to the affiliate; you can send rides to them as if they were one of your own drivers. And it enables you to pay them as a company rather than as a driver. You can allow the driver to monitor future reservations on the driver app & site.
- In addition, to fully comprehend the financial and billing components, click here.
Geography, Shapes, And Zone PricingThis feature lets you create patterns, connect them as a route, and then assign prices to those forms on a per-customer and per-service-type basis. You can Create zones such as airports, communities, and even detached buildings. It is embedded with a module that allows you to pull official government statistics for a given zone, such as New York or Paris, including towns, villages, and suburbs. These shapes are created using the legal authority data that has been provided. It also allows you to set individual prices (or a global price) for each client account, affiliate, and chauffeur for each route. And you can copy route costs between client accounts or from one service type to the next to save time. When utilizing our B2C web booking engine, you can add a URL to each route, which will link the path displayed on the page to a specific URL on your site.
Managing And Deploying And Affiliate NetworkIn MyFleet, you can create an affiliate instance instantly associated with your instance. You can book rides and check schedules for your affiliates to ensure safe rides.
- Affiliate Rules Engine